We want every Filipino player on greatph to enjoy gaming as the entertainment it's meant to be — fun, controlled, and always within healthy limits. This page is your complete guide to playing safely.
Online gaming should be one of life's simple pleasures — a way to unwind after a long week, catch a bit of excitement during PBA season, or enjoy a few rounds of JILI slots on a lazy Sunday afternoon. At greatph, we genuinely believe that. But we also know that for a small number of players, gaming can become something that causes real harm to themselves and their families.
That's why responsible gaming isn't just a regulatory checkbox for us. It's built into how greatph operates at every level — from the age verification we run on every new account, to the deposit limit tools in every player's settings panel, to the trained support team member who reaches out when our system flags a player showing signs of problem gambling behavior.
The Philippine Amusement and Gaming Corporation (PAGCOR) requires all licensed operators to maintain responsible gaming programs. greatph meets and exceeds those requirements. We follow PAGCOR's responsible gaming framework and implement additional player protection measures drawn from international best practices in harm minimization.
This page explains the tools available to you, the warning signs to watch out for, how to get help if you need it, and how greatph's team supports players who are struggling. Please read it — even if you think it doesn't apply to you. Sometimes the signs aren't obvious until you look for them.
Set daily, weekly, or monthly deposit caps from your account settings. Limits take effect immediately and cannot be increased for 24 hours.
Enable automatic notifications after 30, 60, or 90-minute sessions. A gentle nudge to take a break and step away from the screen.
Take a temporary break from the Platform for 24 hours, 7 days, or 30 days. Your account is locked during the cooling-off period.
Request permanent or long-term exclusion from the Platform. Minimum 6 months. Processed immediately. Cannot be reversed during the exclusion period.
Philippine law and PAGCOR regulations set the minimum gambling age at 21 years old. greatph enforces this rule without exception. Every new account must pass age verification before deposits or game play are permitted.
During the KYC process, players must submit a valid Philippine government-issued ID — such as a PhilSys National ID, passport, driver's license, or UMID — which confirms both identity and date of birth. Accounts where age cannot be verified are permanently closed and any deposited funds are returned to the payment source.
If you are a parent or guardian and believe a person under 21 in your household has accessed greatph, please contact our support team immediately at [email protected]. We will investigate and close the account promptly, and will cooperate fully with any PAGCOR investigation that follows.
We also recommend parents and guardians use device-level parental controls — such as those available on Android and iOS — to restrict access to online gambling platforms on shared devices.
If you answer "yes" to three or more of the following questions, it may be worth speaking to someone about your relationship with gambling.
Do you spend more time or money gambling than you originally intended?
Have you tried to cut down on gambling and found it difficult?
Do you gamble to escape stress, sadness, or problems at home or work?
Have you borrowed money, sold belongings, or used bill money to gamble?
Has gambling caused arguments with your family or affected your work?
Do you feel the need to chase losses — betting more to win back what you've lost?
All tools are available free of charge inside your greatph account settings.
Set a maximum deposit amount per day, week, or month. Once you hit your limit, no further deposits are accepted until the period resets. Decreasing a limit takes effect immediately; increases require a 24-hour cooling period to prevent impulsive decisions.
Cap the amount you can lose in a given period. If your net losses reach your set limit within the day, week, or month, your access to real-money games is automatically paused until the period resets.
Receive an on-screen alert after a set session length — 30, 60, or 90 minutes. You can choose to continue or end your session. The reminder is a gentle prompt to check in with yourself and take a break when needed.
Enable periodic popups during your session that show your total time played and net win/loss for the session. These factual reminders help you make clear-headed decisions about whether to continue playing.
Need a short break? Set a cooling-off period of 24 hours, 7 days, or 30 days. Your account is locked for the full duration with no option to reactivate early. Useful for taking a planned break without committing to full self-exclusion.
The strongest tool available. Request exclusion for 6 months, 1 year, 3 years, or permanently. Your account is locked immediately and cannot be reopened during the exclusion period regardless of any request. Contact [email protected] to initiate.
Self-exclusion is a voluntary decision to stop gambling on the greatph Platform for a set period. Here's how to do it:
Access the greatph Platform and navigate to your Account Settings from the top-right menu.
In Account Settings, select "Responsible Gaming." You'll find all player protection tools including the self-exclusion option.
Choose from 6 months, 1 year, 3 years, or permanent exclusion. Read the confirmation carefully — this cannot be reversed during the active period.
Confirm with your account password. Your exclusion is activated immediately. You will receive a confirmation email and SMS.
Email [email protected] with the subject "Self-Exclusion Request" and include your registered mobile number. Our team processes all self-exclusion requests within one hour, 24/7.
If you or someone you know is struggling with problem gambling, please reach out. Support is available in the Philippines, and you don't need to be in crisis to ask for help — talking to someone early always makes things easier.
Available 24/7 via live chat or email at [email protected]. Our responsible gaming team is trained to handle sensitive conversations with care and without judgment. We can help you set limits, initiate exclusion, or just listen.
PAGCOR operates the Philippines' national responsible gaming framework and maintains resources for players and families affected by problem gambling. Players may contact PAGCOR directly through their official channels for guidance and referrals.
Gamblers Anonymous (GA) operates support groups across Metro Manila, Cebu, and Davao. GA is a peer-support community for people who identify as having a gambling problem. No fees, no registration — just honest conversation with people who understand.
Simple habits that keep gambling in its rightful place — as entertainment, nothing more.
Decide how much you're comfortable spending before you open the app. Treat it like a movie ticket or a restaurant bill — money spent on entertainment, not an investment. Once it's gone, stop for the day.
Play during planned windows — not as a habitual background activity. When the session timer reminds you your hour is up, honor it. Having defined gaming time prevents it from bleeding into other parts of your day.
Every session will sometimes end down. That's the nature of games of chance. Chasing losses — betting more to recover what you've lost — is one of the fastest paths to problem gambling. Accept the loss, close the app, and come back another day.
If you're playing on greatph hoping to consistently make money, you've misunderstood what the platform is for. The house edge means long-term profit isn't realistic. Enjoy the entertainment value, the excitement, the live dealer interaction — and let any wins be a bonus.
Step away from the screen regularly. Get up, have a glass of water, talk to someone. Continuous play without breaks makes it harder to make rational decisions and easier to lose track of time and money.
If gambling is becoming a source of stress rather than enjoyment — even if you're not sure it's a "problem" yet — talk to a trusted friend, family member, or our support team. Honest conversations early on prevent bigger issues down the road.
All player protection tools — deposit limits, session reminders, cooling-off periods, and self-exclusion — are available free inside your greatph account. You can also review our full Terms & Conditions for details on our player protection obligations.
21+ Must be 21 or older. Gambling is for entertainment only. Play responsibly.